If you are not entirely satisfied with your purchase, we're here to help. Please read the guidelines below for our return policies and procedures.
All items returned must be in new, unused condition including all packaging contents. A 10% restocking fee applies to orders being returned to the original payment method. Original shipping charges are non-refundable and returnee is responsible for return shipping. We do not accept returns on used, blemished (purchased as blem), or custom engraved/laser etched items. Attempted returns on non-refundable items will be sent back at the shipper's expense.
EXCHANGES & STORE CREDIT
Orders being exchanged or returned to store credit will not be charged a restocking fee. To ensure your exchange is handled properly, please contact us at 757-679-2814 or go to the Customer Support page and send us a message . If you don't have an account with us, please go to the Register page and fill out the form.
If for any reason you have a warranty issue with one of our products, please contact us at 757-595-1627 o. If you don't have an account with us, please go to the Contact Us page and fill out the form.
Please describe your situation, include your name and order number or transaction id. One of our technical specialists will then review your claim and contact you within 3-5 business days.
In regards to claims dealing with damaged or blemished products we ask that you create a Help Desk Ticket on your My Account page. If you don't have an account with us, please go to the Contact Us page and fill out the form for review within 72 hours upon receiving the shipment.
If you have images to send, please email them to firstname.lastname@example.org and include your Help Desk Ticket number in the subject field.